Downloads are final. Faulty files are fixed or refunded.

Last updated November 3, 2026

Everything we sell on productphotomachine.com is a digital download, so there is nothing to return. This page explains when we refund and how to ask.

Faulty files: replaced or refunded

If a file is damaged, incomplete or won't open, email hello@productphotomachine.com within 30 days of your order. Include your order number and tell us which file and what happens when you open it. We'll send a working copy, usually within 2 business days. If we can't fix it, we'll refund you in full.

Change of mind

Because the files are delivered instantly and can't be returned, sales are final once the download is available. We don't refund for change of mind, for buying the wrong product, or because the files weren't used.

Charged twice or by mistake

If you were charged twice for the same order, or charged without receiving a download link, email us with your order number and we'll refund the extra charge in full.

EU and UK buyers

At checkout you ask for the download to start right away and accept that you lose the 14-day right of withdrawal once it has begun. Your rights for faulty digital content are not affected.

How refunds are paid

Refunds go back to the payment method you used, through our payment processor. Your bank or card issuer may take 5 to 10 business days to show it.

Kindle edition

The Kindle edition is sold by Amazon, not by us. Refunds for it are handled by Amazon under its own policy.

Contact

hello@productphotomachine.com
[Legal business name], [Mailing address]